The broadcast engineer will provide system support, incident management and maintenance for all of Red Bee Media’s business areas, including MCR, Channel Store, Playout and Access. Broadcast engineers are responsible for liaising directly with the customers, assuming ownership of issues through to resolution, carrying out the diagnosis and solving of all technical incidents. Where required, escalating to 3rd line teams, 3rd parties or other members of the RBM team in order to resolve customer issues.

Broadcast engineers can participate in the design, build and testing of new platforms, leading to a timely and smooth handover from project to support.

Excellent communication, reporting and problem solving skills are required, as is the ability to understand and work to agreed Service Level Agreements (SLA’s) delivering a professional service.

Reporting Lines and Key Relationships

Broadcast engineers are line managed by the Operations SDM. Building good relationships with local and international teams is key as it will be necessary to liaise with them in relation to ongoing incidents and problems.

Context

Red Bee Media specialises in the delivery and promotion of digital media and offers the complete range of services required to promote, IT and provide access to broadcast content across all media from television to mobile phones.

Red Bee Media has successfully won business globally and is developing plans to expand in Europe, Asia and the USA.

Please log onto www.redbeemedia.com for further information.

Key Accountabilities

Technical Work:

  • Ensure performance specifications are met and maintain the technical standards and parameters of the equipment and systems within their care.
  • Co-ordinate and prioritise work taking into account service level agreements with stakeholders/customers and transmission requirements.
  • To maintain records and logs of work done using Jira, on the installation, modification and repair of systems.
  • Take ownership of Jira tickets and resolve customer issues
  • To carry out routine maintenance work as defined and agreed with the Operations SDM.
  • To critically assess technical quality and performance, extracting and analysing system logs where available.
  • To clarify trends and proactively engage other teams to achieve solutions.
  • Identify potential system failures and weaknesses and proactively advise management.
  • Carry out acceptance testing on new and refurbished equipment as directed and ensure that the performance of such equipment meets stated specifications. Liaise with Principal Engineers, 3rd party suppliers and manufacturers as necessary to achieve this.
  • Devise ways of achieving the needs of the operation by means of technical innovation and development.

Service Management:

  • Implement ITIL service management, with particular focus on Incident, Problem, Change Control and Configuration management policies and processes.
  • Create and update Incident and Problem records in the Service Management tool (Jira) ensuring accuracy and data quality at all time.
  • Review the team’s Jira entries for data quality, providing feedback to Engineers
  • Respond to customer incidents and proactively diagnose and resolve issues with the supported systems.
  • Liaise as necessary with others both within and outside Red Bee and attend technical or operational meetings with customer representatives if requested to do so.
  • Work closely with operational and business staff and other departments to ensure that service delivery needs are effectively and efficiently met.

Business Interaction:

  • Focus on customer service and customer quality.
  • Ensure updates with the customer are carried out frequently throughout the lifespan of an incident and details recorded in Jira.

Experience and Knowledge

The post-holder should have:

  • Good interpersonal skills with the ability to liaise effectively with different levels and audiences.
  • The ability to use and update formalised knowledge management systems.
  • Audio / video equipment
  • Playout knowledge
  • Networking
  • SAN technologies
  • Strong IT skills
  • An understanding of different database and network technologies.

Additionally, the post-holder should have a range of the following experience and knowledge:

  • Degree in a Broadcast Technology related subject or equivalent experience in this field.
  • Degree in an IT related subject or equivalent experience in this field.
  • Experience of a large, structured, broadcast environment, with an understanding of transmission automations systems, video servers and media management operations.
  • Broadcast and Electronic Engineering fundamentals
  • Communication and IT systems as they relate to the Broadcast environment.
  • Good working knowledge and experience of SDI, HDSDI, UHD, IP, etc.
  • Knowledge of broadcast video formats, protocols, and encoding standards
  • Able to follow and comprehend system diagrams

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply? 

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

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